Why can’t I watch 1440p live streams?

High Efficiency Video Codec (HEVC), also known as HEVC, is a video compression standard that allows you to stream 1440p live streams with ease. To watch 1440p live streams with HEVC codec on the mydlink app, you must have a supported mydlink camera with the mydlink app installed (v2.3 or later). If you still cannot watch 1440p live streams, please check the following:

• You can only view live streams in 1440p using the mydlink app. The mydlink portal currently only allows you to stream up to 1080p videos.
• Verify the app version. Make sure your mydlink app is updated to v2.3 or later.
• Verify if your mobile device supports HEVC. You can only view live video in 720p/1080p on a legacy mobile device that does not support HEVC.